Gaya APA

Fandy Tjiptono, Ph.D, Gregorius Chandra. (2011). Service, Quality & Satisfaction (3). Yogyakarta: Andi.

Gaya Chicago

Fandy Tjiptono, Ph.D, Gregorius Chandra. Service, Quality & Satisfaction. 3 Yogyakarta: Andi, 2011. Text Book.

Gaya MLA

Fandy Tjiptono, Ph.D, Gregorius Chandra. Service, Quality & Satisfaction. 3 Yogyakarta: Andi, 2011. Text Book.

Gaya Turabian

Fandy Tjiptono, Ph.D, Gregorius Chandra. Service, Quality & Satisfaction. 3 Yogyakarta: Andi, 2011. Text Book.